If you or someone using BuildPass are not receiving the verification code to your phone, follow these steps to troubleshoot and resolve the issue effectively:
1. Refresh the Browser and Retry the Process
Close your current browser window.
Open a new browser window and access BuildPass again.
Restart the process of requesting a verification code.
Why this works: Closing and reopening the browser clears any temporary glitches that may prevent the system from functioning properly, ensuring a fresh attempt for the verification process.
2. Escalation if Troubleshooting Does Not Work
If the issue persists after refreshing your browser and retrying, consider the following steps:
Double-check that your mobile number is entered correctly.
Ensure that your mobile phone can receive SMS messages and has a strong network signal.
If the issue still persists, contact BuildPass support for assistance.
Note: In some cases, the technical support team may provide direct instructions to complete processes using alternative methods. Be prepared to provide details about your account when contacting support.