Visitor sign-on questions in BuildPass are configured as a single company-wide template. The same questions apply across all projects and cannot be edited directly within the platform.
How to Request Changes
To update your visitor sign-on questions, contact the BuildPass support team and request a change.
You can reach support via:
The black chat box in your BuildPass Admin portal
Email: [email protected]
Phone: (03) 9917 4285
Information to Include in Your Request
Providing the following details will help the support team process your request faster:
Your company name and BuildPass account details
The questions you want to add, update, or remove
Which questions should be mandatory
Any special instructions or requirements
Important to Know
Visitor sign-on questions are set at the company level
Changes apply to all projects
Different visitor sign-on questions cannot be set per project
Once the update is complete, the BuildPass support team will confirm the changes. You can then test the visitor sign-on flow to ensure everything is working as expected.
Need Help?
If you’re unsure what changes are needed or want help reviewing your visitor sign-on questions, use the black chat box in the bottom-right corner to contact the BuildPass support team.