Step 1: Accessing Assigned Defects
Check your email inbox for a notification about the assigned defect.
Open the email and click on the provided link to access the BuildPass platform.
Log in to your BuildPass account using your credentials.
Step 2: Viewing Defect Details
After logging in, you'll be redirected to a page displaying all assigned defects.
Locate the specific defect related to the company
Click on the defect to view its details and documentation.
Step 3: Rectifying the Defect
Review the defect details, including any attached images or documents.
Assess the defect and determine the necessary rectification steps.
Leave the BuildPass platform temporarily and proceed to rectify the defect on-site.
Step 4: Notifying BuildPass of the Rectification
Return to your email or the BuildPass platform after rectifying the defect.
Draft an email or use the provided comment section to inform BuildPass that the defect has been rectified.
Include details to indicate the resolution.
If necessary, attach relevant files, such as updated plans or reports, to support your update.
Optionally, mark up the attached file to highlight specific areas of interest or changes made.
Send the update to BuildPass.
Step 5: Review and Resolution
BuildPass will receive the update and review the actions taken to rectify the defect.
They may communicate with other parties involved in the project, such as brick workers, if needed.
If the resolution is verified, BuildPass will mark the defect as resolved in their system.
You will receive a notification confirming the resolution of the defect.
Step 6: Checking the Status of the Defect
Return to your BuildPass account.
Access the assigned defects section to view the updated status.
The previously assigned defect should now be marked as closed or resolved.
Responding to defects as a company using BuildPass streamlines the communication and resolution process. By accessing assigned defects, viewing their details, rectifying the issues, and providing comprehensive updates, you can effectively collaborate with BuildPass and other stakeholders involved in the project.
Utilise the commenting, file attachment, and markup features within BuildPass to enhance the clarity and understanding of the defect resolution. Embrace the power of BuildPass to streamline defect management and contribute to the successful completion of construction projects.