We're aware of an issue affecting outbound SMS notifications sent from BuildPass. We understand how important these messages are for your team on site, and we want to keep you informed as we work through this.
What's happening
Our SMS provider is currently experiencing issues that are causing outbound messages from BuildPass to be blocked. Everything on our end is operating normally, the disruption is sitting with our third-party provider, and we're in direct contact with them to get this resolved as quickly as possible.
What's still working ✅
Worker App and Web sign-on verification codes are not affected and are working as normal.
What's affected ❌
Confirming the following workflows won't work via SMS:
Action: Assigned
Action: Overdue reminder for worker
Action: Reminder for worker
Action: Updated
AI Agent: Send Self Message
Communication module
Drawing: Approved Notification
Emergency Alerts
Induction: Request changes
Permit: Admin Approve
Permit: Admin Closeout
Permit: Admin Create
Permit: Admin Reject
Permit: Admin Resume
Permit: Admin Suspend
Permit: Expiry Reminder
Permit: Pause Reminder
Permit: Start Reminder
Permit: Worker Start Notify Others
Scheduling: Task notification for assign...
Defect: Distribute
SWMS: notify-expired-swms
Toolbox: Worker Notification
Toolbox: Worker Notification (Meetings ...
Toolbox: Reminder Notification
Workflow: Send SMS
What happens when this is resolved
You don't need to do anything. Once our SMS provider is back online, any messages sitting in a pending state will push through automatically. No action required from your end.
We'll continue to post updates as we have them. If you have any urgent questions in the meantime, reach out to our support team and we'll do our best to help.