If you're not seeing emails from BuildPass, or they’re landing in spam, you may need to update your email settings to allow our messages through. Follow the steps below to mark BuildPass as a safe sender in Outlook, Microsoft 365, or Gmail.
Outlook and Microsoft 365 Users
To help emails from [email protected] and [email protected] arrive correctly in Outlook, follow these steps:
Add BuildPass emails as safe senders in Outlook
Open Outlook
Go to the gear icon (Settings)
Select Mail → Junk email
Under Safe senders and domains, click Add
Add both:
Click Save if prompted
Allow BuildPass emails in Microsoft 365 Admin (if applicable)
If your organisation manages email via the Microsoft 365 Admin Center, an admin will need to:
Open the Microsoft 365 Defender portal: security.microsoft.com
Navigate to Email & Collaboration → Policies & Rules → Threat policies
Select Anti-spam policies
Edit your Default or Custom policy
Under Allowed senders & domains, add:
Save your changes
Optionally allow entire BuildPass domains
Under the same Allowed domains section, add:
buildpass.ai
buildpass.com.au
Check your Junk folder for missed emails
Open your Junk Email folder
If any BuildPass messages appear, right-click them
Choose Mark as Not Junk → Always trust email from this sender
Still having issues?
Ask your IT admin to check:
That no rules are blocking external automated emails
The Message Trace tool in Microsoft 365 to confirm delivery
Gmail and Google Workspace Users
To make sure emails from BuildPass don’t land in Spam:
Add BuildPass emails to your Google Contacts
Visit Google Contacts
Create two new contacts:
Create a Gmail filter to always allow BuildPass emails
Open Gmail → click the gear icon → See all settings
Go to the Filters and Blocked Addresses tab
Click Create a new filter
In the From field, enter:
[email protected] OR [email protected]Click Create filter
Tick Never send it to Spam
Optionally tick Categorize as: Primary
Click Create filter
Mark any existing BuildPass emails as “Not spam”
Open your Spam folder
Select any BuildPass emails
Click Not spam
For Google Workspace Admins
Visit admin.google.com
Go to: Apps → Google Workspace → Gmail → Spam, phishing and malware
Find the Email allowlist section
Add both:
Save your changes